Which two concerns commonly cause clients to hesitate about trying a new skincare product?

• A. Fear of irritation/allergy and doubt about efficacy.
• B. Preference for fragrance.
• C. Immediate results with no risk.
• D. Shopping convenience.

Answer: (B)

When clients decide whether to try a new skincare product, two practical worries drive their hesitation: safety and proven results. Fear of irritation or an allergic reaction is common, especially for those with sensitive skin or a history of reactions to ingredients. They also want to know that the product will actually deliver the promised benefits, so doubt about efficacy is frequent, particularly with new formulations or premium claims. Fragrance can influence some people’s comfort or trigger sensitivities, but it’s not as universal a cause of hesitation as concerns about safety and effectiveness. So the two most common concerns are fear of irritation/allergy and doubt about efficacy.